Refund policy

Effective Date: 12 Dec 2024

At Easy Price, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. For any questions: easy-price-store@proton.me or use our form Contact us

Return Policy

Eligibility for Returns:

    • Items must be returned within 14 days of delivery.
    • Products must be unused, in their original packaging, and in the same condition as received.
    • A valid receipt or proof of purchase is required.

Non-Returnable Items:

    • Perishable goods (e.g., food or flowers).
    • Personalized or custom-made items.
    • Intimate or hygienic products (e.g., mattresses or opened skincare).
    • Clearance or final sale items (unless defective).

Return Process:

    • Contact our Customer Support Team at easy-price-store@proton.me within the return window to initiate a return.
    • Our team will provide you with a return authorization and shipping instructions.
    • Customers are responsible for return shipping costs unless the product is defective or incorrect.

Refund Policy

Processing Refunds:

    • Refunds will be issued to the original payment method within 7-10 business days of receiving the returned item.
    • For eligible exchanges, replacement products will be shipped once the original item is received.

Partial Refunds (if applicable):

    • Items not in their original condition, damaged, or missing parts due to customer handling may incur a partial refund deduction.

Shipping Fees:

    • Original shipping costs are non-refundable, except in cases of defective or incorrect items.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery for a replacement or full refund. Proof of damage (photos) may be required.